Re: procedures for procedures?

["Robert Gunter" <rjgunter@icnpharm.com>]

Doug,

My best advice on review of procedures is to get the people who will
actually be performing the tasks as deeply involved in writing and
reviewing the procedure as possible.  If they are functionally literate,
they can write procedures.  Maybe with a little formatting and content
assistance.  Typically you start with a "Procedure on Procedures" which
gives a general format and specific factors to be addressed (Policy
statements, warnings, references, attachments, etc.).  If you already have
a procedure completed, ask them to look it over and see if it actually
works.  If not, provide comment.  Then comes the often tricky part.  The
writer actually has to pay attention to the comments.

A similar approach works with training modules.  I solicit comments from
the end users, and create the training module or procedure based on their
input.  This does two things, gets a product that the end user finds it to
be functional, and it gives "ownership" (note: use of word that often
results in consultant fees) eliminating the "the procedure is bad so I
don't use it" mentality.  If the procedure is useless, it is only because
the end user gave bad input.  Of course what you get paid to do is getting
the end user interested, and providing the necessary direction to get all
the regulatory bases covered.

Good luck,

Rob Gunter



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Robert J. Gunter         Tel: (714) 545-0100

Sr. Technical Specialist      Tel: (800) 548-5100 Ext. 2414

ICN Biomedicals, Inc.         Fax: (714) 668-3149

Dosimetry Division       Email: rjgunter@icnpharm.com

3300 Hyland Avenue

Costa Mesa, CA  92626