Re[2]: Landauer Problems/Contacts?

["Bill Beckett" <Bill_Beckett@berlex.com>]

     My experience with using Landauer for the last five years ten years is 
     that the service is not exceptional but pretty dependable. Since my 
     use is primarily only using the G1 and U3 (standard film badge and 
     finger rings) my knowledge of there practices has allowed the service 
     to work pretty well. Right now with the change over that we are doing 
     to the new improved Luxel badges so far things aren't going as smooth 
     as they usually go thought, ain't technology great! As with most 
     companies they are going through growing pains and the personal side 
     of things have slipped a little.
     
     Some Landauer contacts are:
     
     Janet Moser (West coast) (310) 640-115
     
     National Sales manager,Bill Megale, (708) 756-9559
     
     Customer service manager, Suzanne Morrow (708) 756-9504
     
     Major accounts manager, Ralph Schnabel, (708) 756-9522
     
     President, Brent Latta, (708) 756-9537
     
     
     Hope that helps you get your problems solved.
     
     BTW, I have always switched every company I have worked fro to 
     Landauer from Radiation Detection company. At least then Landauer was 
     much more user friendly. I have heard no good responses on ICN 
     dosimetry services either.
     
     Bill Beckett, RSO, CHMM
     Berlex Biosciences
     bill_beckett@berlex.com 


______________________________ Reply Separator _________________________________
Subject: Re: Landauer Problems/Contacts?
Author:  radsafe@romulus.ehs.uiuc.edu (Mitch J. Belanger) at Internet
Date:    5/13/99 9:00 AM


Wes,
     
I too have been having problems with Landauer's lack of customer service.  My pr
oblems began about two years ago and have persisted to this day.  Unfortunately 
I don't have a reliable contact at Landauer for you to call.
     
Is anyone on RADSAFE currently using a dosimetry service that they would recomme
nd? Please contact me through private email.  Thanks!
     
Mitch Belanger
     
mbelanger@gsu.edu
     
****************************************************************************
     
     
>>> "Dunn, Wes" <WDunn@intiso.com> 05/13 12:21 PM >>>
We've been having significant problems with Landauer's service and their 
customer service department.  Does anyone have a name/phone number as to who 
at Landauer can fix things as opposed to stone-walling?  Also, is anyone else 
having such problems?
     
Thanks,
     
Wes
     
Wesley M. Dunn, CHP
International Isotopes, Inc.
Wdunn@intiso.com <mailto:Wdunn@intiso.com>
Corporate Website:  http://www.intiso.com <http://www.intiso.com>
     
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information can be accessed at http://www.ehs.uiuc.edu/~rad/radsafe.html