Hp Response to phone calls

["JON C COUILLARD" <couilljc@songs.sce.com>]

     Good morning,
     
     In a nuclear power plant...I am currently developing HP responses to 
     those phone calls often received at the main control point from 
     maintenance, chemistry, etc.
     
     My questions to Radsafers: If work group procedures require them to 
     contact HP (e.g., prior to performing the next evolution), what drives 
     HPs response?  Documents?    If you have a program in place to address 
     phone calls, how do you respond to them and what drives the response. 
     Also, if you have postings in the plant stating "CONTACT HP PRIOR TO 
     ENTRY", does your program address calls resulting from those postings?
     
     Thank you in advance for your help.  Please respond to my private 
     e-mail or to the list if you feel the information is pertinent to all! 
     
     couilljc@songs.sce.com